Your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products purchased from gloressa.com. If you’re not satisfied for any reason, you can return it within 30 days of delivery for a full refund.
This extends beyond the 14-day minimum required by EU consumer law — because we believe in what we sell.
Your EU Right of Withdrawal
Under EU Distance Selling Regulations, you have the legal right to cancel your order within 14 calendar days of receiving the goods, without giving any reason. Our 30-day guarantee extends this right further.
How to Return a Product
Step 1: Email us at hello@gloressa.com with your order number.
Step 2: We’ll confirm your return request and provide return shipping instructions within 24 hours.
Step 3: Ship the product back in its original packaging, unused and in the condition you received it.
Step 4: Once we receive and inspect the return, we’ll process your refund within 5 business days.
Refund Details
- Refunds are issued to the original payment method
- Original shipping costs are refunded if the return is due to a defective or incorrect product
- Return shipping costs are the responsibility of the customer unless the product is defective
- Refunds typically appear within 5–10 business days after processing
Defective or Damaged Products
If your product arrives damaged or is defective, we’ll cover all return shipping costs and send you a replacement or full refund — your choice. All products carry a 2-year legal guarantee under EU consumer protection law.
Email us at hello@gloressa.com with your order number, a description of the issue, and photos if applicable.
Non-Returnable Items
For hygiene and safety reasons, products that have been used on the skin or have broken hygiene seals cannot be returned unless defective.
Last updated: July 2026