Who We Are
Gloressa operates the website gloressa.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Business Location: Malta, European Union
Contact Email: hello@gloressa.com
Information We Collect
Personal information you provide: Name, email address, shipping address, billing address, phone number, and payment information when you make a purchase or contact us.
Automatically collected information: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps via cookies and similar technologies.
Payment information: All payments are processed through Stripe and/or PayPal. We do not store credit card details on our servers.
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and tracking information
- Respond to your inquiries
- Send marketing communications (only with your consent)
- Improve our website and customer experience
- Comply with legal obligations
- Prevent fraud
Legal Basis for Processing (GDPR)
- Contract performance: Processing necessary to fulfill your order
- Legitimate interest: Improving our services, preventing fraud
- Consent: Marketing communications and non-essential cookies
- Legal obligation: Tax records and regulatory compliance
Cookies
- Essential cookies: Required for the website to function
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements (Meta Pixel, Google Ads)
You can manage cookie preferences through our cookie consent banner or your browser settings.
Third-Party Services
- Payment processors: Stripe, PayPal
- Fulfillment partners: Shipping and logistics partners
- Email marketing: Klaviyo (with your consent)
- Analytics: Google Analytics
- Advertising: Meta, Google Ads
We do not sell, rent, or trade your personal information to third parties.
Your Rights (GDPR)
As an EU resident, you have the right to: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Contact hello@gloressa.com to exercise any of these rights. We will respond within 30 days.
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure payment processing, and access controls.
International Transfers
Your data may be transferred outside the EEA. Where this occurs, we ensure appropriate safeguards are in place in compliance with GDPR.
Children’s Privacy
Our website is not intended for individuals under 16. We do not knowingly collect personal data from children.
Last updated: July 2026